Hi Donna, Welcome to Microsoft Community and thank you for posting your query. Let’s try installing the WD passport driver in compatibility mode and check if this helps.
I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive. Right-click on the setup file of the driver and select Properties. Select Compatibility tab. Check Run this program in Compatibility mode.
Let the driver install and then check the functionality. You can also visit the below link and try updating the driver and check. If the issue still persist, I recommend you to contact WD passport team for further assistance. Hope this helps. Keep posting us with the status we will be glad to help you. Hey again:) This should give you a good amount of info including how to check the contents of the backup: I would recommend backing up your data with another tool to an external drive just to be on a safe side that you have a current backup of your data. You can try using WD SmartWare: If you have questions for regarding software or anything else feel free to ask:) CaptainWD.
. ® My Passport For Mac ® Ultra-Portable Hard Drive User Manual My Passport for Mac User Manual.
Hello, Have you tried downloading the apps again from the WD support site?
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at support.wdc.com. If the answer is not available or if you prefer, ®. MY PASSPORT FOR MAC USER MANUAL Table of Contents WD Service and Support. Ii Accessing Online Support.
MY PASSPORT FOR MAC USER MANUAL Compliance and Warranty Information.29 Regulatory Compliance. 29 FCC Class B Information.
Registering the Drive Handling Precautions Features Major features of the My Passport for Mac drive include: Smaller, sleeker, more streamlined design—We've designed a smaller, high-quality integrated USB hard drive inside a stylish package in a variety of fun colors. WD Security software—Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256-bit hardware-based encryption. MY PASSPORT FOR MAC USER MANUAL Kit Contents As shown in Figure 1, your My Passport for Mac disk drive kit includes the following:. My Passport for Mac ultra-portable hard drive. USB micro cable. Quick Install Guide. Windows computers, go to the Start menu and select Windows Update.
![Install My Passport For Mac Install My Passport For Mac](/uploads/1/2/5/4/125466876/550775179.png)
Disk Drive Format Your My Passport for Mac drive is formatted as a single HFS+J partition for compatibility with Mac OS X operating systems. If you want to use the drive with a Windows computer, see “Reformatting the Drive”.
MY PASSPORT FOR MAC USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damaged drives. Always observe the following precautions when unpacking and installing your external storage product:.
To connect the My Passport drive to your Mac computer: Turn on your computer. Connect the My Passport drive to your computer as shown in Figure 3. Verify that the My Passport icon displays on your desktop: Figure 3.
Connecting the My Passport Drive. You can enhance its performance by installing the WD +TURBO utility that is on the drive. Enhancing Performance with WD +TURBO WD +TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer.
To install WD +TURBO: Double-click the My Passport icon, and then double-click the.dmg file on the screen. MY PASSPORT FOR MAC USER MANUAL 2. Double-click the Extras folder on the screen that displays: 3. Double-click the WD +TURBO Installer application: 4. Click Install on the WD +TURBO Driver Installer screen: 5.
Read the license agreement and click Accept to continue. When the installation completes, click Yes to restart the computer: 9. After the computer restarts, the My Passport icon on the desktop looks like this Your My Passport drive is now ready to use as an enhanced-performance external storage device. MY PASSPORT FOR MAC USER MANUAL 2. Drag the WD Security application to the alias Applications folder on the screen that displays: 3.
In the alias Applications folder, double-click the WD Security application. Read the license agreement and click Accept to continue and display the WD Security screen: 5. Installing the WD Drive Utilities Software To install the WD Drive Utilities software: Double-click the My Passport icon, and then double-click the.dmg file on the screen that displays: 2. Drag the WD Security application to the alias Applications folder on the screen that displays: 3.
MY PASSPORT FOR MAC USER MANUAL 4. Read the license agreement and click Accept to continue and display the WD Drive Utilities screen: 5. See “Managing and Customizing the Drive” on page 18. CONNECTING THE DRIVE AND GETTING STARTED – 11. Click Go Applications WD Security to display the WD Security screen, Set Security dialog: 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to create a password for. You will have to do this even if you do not have the WD Security software installed on your computer.
In each case, WD Security replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD (VCD) icon. Go Applications WD Drive Utilities 2. If you have more than one supported My Passport drive connected to your computer, select the one that is locked to display the Unlock Drive dialog. On the Unlock Drive dialog: a. MY PASSPORT FOR MAC USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there. Click Go Applications WD Security to display the WD Security screen, Change Security dialog: 2.
If you have more than one supported My Passport drive connected to your computer, select the one with the password that you want to change. Click Go Applications WD Security to display the WD Security screen, Change Security dialog: 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to remove password protection from.
MY PASSPORT FOR MAC USER MANUAL Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive Restoring the WD Software and Disk Image. Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen (see Figure 4 on page 18). If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.
![Passport Passport](/uploads/1/2/5/4/125466876/674653141.png)
Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen (see Figure 4 on page 18). If you have more than one supported My Passport drive connected to your computer, select the one that you want to set. Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen (see Figure 4 on page 18). If you have more than one supported My Passport drive connected to your computer, select the one that you want to erase. (See “Password Protecting the Drive” on page 12.) Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password: Double-click the WD Unlocker virtual CD icon on your desktop: 2.
Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive. Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD software and disk image. Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen (see Figure 4 on page 18). If you have more than one supported My Passport drive connected to your computer, select the one that you want to register. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your My Passport drive. To do this, after you have erased or reformatted the drive, go to support.wdc.com.
See “Troubleshooting” on page 27 for more information about reformatting a drive. Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive, reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files, utilities, online help, and user manual files. MY PASSPORT FOR MAC USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support Web site at support.wdc.com. MY PASSPORT FOR MAC USER MANUAL Q: Why does the drive not power up? A: Be sure the drive is plugged in to a power source. A special cable may be needed for computers with limited bus power. For more information in the U.S., visit our website at store.westerndigital.com.
Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. COMPLIANCE AND WARRANTY INFORMATION – 29. MY PASSPORT FOR MAC USER MANUAL KC Notice (Republic of Korea only) 기종별 사용자 안내문 B 급기기 이기기는가정용(B 급) 전자파적합기기로서주로 (가정용방송통신기자재) 가정에서사용하는것을목적으로하며, 모든지역에 서사용할수있습니다 Environmental Compliance (China) (Pb) (Hg) (Cd) (Cr (VI)) (PBB) (PBDE) (4 pcs) (4 pcs) PCBA SJ/T ST/T “X”. Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering.
Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. Handling precautions 4 Hardware 2 Accessories, optional 2 ICES-003/NMB-003 compliance 29 Indicator light 3 Box contents, My Passport for Mac 2 Kit contents, My Passport for Mac 2 Cable, USB micro 2 CAUTION about erasing the drive 21 LED indicator 3. MY PASSPORT FOR MAC USER MANUAL with the WD Security software 14 without the WD Security software 15 USB drive interface 3 Warranty information 30 Warranty service, obtaining 30 INDEX – 33. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.